Category: Uncategorized

Whoa. 60+ New Phone Repairs!

For nearly eight years, we’ve helped tens of thousands of people fix their iPhones, Samsung Galaxies and other flagship smartphones. But what if you have an entry level device or something a little more niche? GoMobile is excited to unveil the expansion of our repair repertoire so now, you too, can get your favourite cell phone repaired at Vancouver’s greatest cell phone repair shop!

Whoa. I know Kung-Fu!

OK, maybe we didn’t learn Kung-Fu overnight like Keanu, but we did double the amount of devices that we can now service! Which smartphones have we tapped into the Matrix for? Well, some of these include older legacy smartphones like the LG G2 while others are lesser-known models like the Samsung A5 from 2015. But we are even more proud to introduce two new brand names that are quickly gaining popularity: Huawei and Asus! Got a Huawei P20 with a broken screen? We can fix that now! How about an Asus Zenfone 3 with dead display? We can do that too!

What’s even more exciting, is that we are now also able to offer newer models, more quickly than ever before. With a quick access to a large breadth of parts, we can typically get your phone fixed within 24 hours even if we don’t have the parts in stock. So if your brand new Google Pixel XL 2 had a little mishap this weekend, we got your back!

A Fully Armed and Operational Repair Station

So what’s new at GoMobile? Check out our HUGE list of 60+ new repair offerings:

  • iPhone X
  • iPad Mini 4
  • Samsung Galaxy A8
  • Samsung Galaxy A5 2017
  • Samsung Galaxy A5 2016
  • Samsung Galaxy A5 2015
  • Samsung Galaxy A3 2017
  • Samsung Galaxy Alpha
  • Samsung Galaxy J3 Prime
  • Samsung Galaxy J1
  • Samsung Galaxy J1 Ace
  • Samsung Galaxy J1 2016
  • Samsung Galaxy J3 2016
  • Samsung Galaxy J3 2017
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 8
  • Samsung Galaxy S3
  • Samsung Galaxy S4 Mini
  • Samsung Galaxy S5 Mini
  • Samsung Galaxy S5 Active
  • Samsung Galaxy S5 Neo
  • Samsung Galaxy S6 Active
  • Samsung Galaxy S9
  • Samsung Galaxy S9+
  • Google Pixel XL 2
  • Google Pixel 2
  • LG G2
  • LG G6
  • LG G Flex
  • LG K4 2016
  • LG K4 2017
  • LG Q6
  • LG Stylo
  • LG Stylo 2
  • LG Stylo 2 Plus
  • LG V20
  • LG V30
  • LG X Power
  • LG X Power 2
  • Asus Selfie
  • Asus Zenfone 2 Laser 550KL
  • Asus Zenfone 2 Laser 551KL
  • Asus Zenfone 2 Z00AD
  • Asus Zenfone 2 ZE551ML
  • Asus Zenfone 3 Deluxe
  • Asus Zenfone 3 Laser
  • Asus Zenfone 3 Max
  • Asus Zenfone 3 Zoom
  • Asus Zenfone 4
  • Asus Zenfone 5
  • Huawei Mate 7
  • Huawei Mate 8
  • Huawei Mate 9
  • Huawei Nova 2 Plus
  • Huawei Nova Plus
  • Huawei P9
  • Huawei P9 Lite
  • Huawei P9 Plus
  • Huawei P10
  • Huawei P10 Lite
  • Huawei P10 Plus
  • Huawei P20
  • Huawei P20 Lite
New Repairs at Low Prices

To kick off the unveiling of our expansion, GoMobile is offer $10 off all new repairs for September 2018. The discount ends in one month so come and get your fix at these low prices while you still can! The end of summer doesn’t seems so bad after all, eh?

 

Cheap Phone Repairs: Worth the Risk?

You Get What You Pay For

Nobody wants to pay an arm and a leg to fix their smartphone, so it makes sense to do a little shopping around before you choose the cell repair company that is right for you. GoMobile has great reviews from real customers and offers extremely competitive pricing for all repairs (that’s probably why you’re here!). But what about that “other guy” who has mysteriously low prices?

When you’re going out to eat, its always extremely satisfying to find a great meal at a low price. But when get your phone fixed on the cheap, you might not realize that you’re always getting what you bargained for. A cheap fix can mean cheap parts, a lack of warranty, rushed repairs and inexperienced technicians.

Not All Parts Are Created Equal

Phone parts cost money. Whether you are talking about a large franchise chain or a small mom-and-pop shop, every repair center needs a supply of parts. We have been proudly serving Metro Vancouver for over eight years and, in that time, we’ve seen our share of suppliers. Cheap ones, expensive ones…ones with bad parts and great ones. One of our biggest assets is having a supply chain that comes from a place of testing and research. We’ve found the good sources, so you don’t’ have to worry about a thing!

The myriad of parts that make up your phone can often come from many different places. Apple, for example, has been known to make its display screens across three different manufactures for the same model of iPhone. Have you ever seen two original iPhones that have slightly different display hues and tints? Now you know!

OEM or Original Equipment Manufacturer parts are rarely poor quality. But did you know there is also a HUGE market of cheap aftermarket parts in the cell phone repair marketplace? You might be surprised at just how many Vancouver phone repair shops offer these cheap knock-offs and sell them as the real thing. It also helps explain why places like Crystal Mall and shady Craigslist offerings can sometimes see phone repairs at way below regular prices. They use the cheapest of the cheap! It may work for a while…but how long until it breaks again?

Half the Time, Twice the Missing Screws

Often, we will get a device from a client that previously had their phone or tablet fixed at a competing shop. It is EXTREMELY rare that when we open one of these unfortunate devices, that we find the original repair was done well. Typically, screws are missing or loose and several of the small internal parts are mysteriously missing from the inside. We even had to retrain one of our latest staff members who came from another shop (which will remain unnamed) who told us that in order to fix the phones quickly at his last place of employment, they would leave out parts that “weren’t necessary to replace”. Yikes!

Quality Over Quantity

We have a philosophy at GoMobile Repair: use the best parts and do the job right the first time! We only use the best parts available and our technicians are both skilled and knowledgeable. We typically offer a two-hour window in our shop for repairs and around 30 minutes if at your location. Never will we try to rush your repairs in an impossible time-frame and risk damaging your device.

Don’t forget: we also offer an industry-leading one-year warranty! Good luck trying to make a claim with the “other guys”. Read the fine print (and the reviews)!

Backup and Restore with iTunes!

You have an iPhone but you’ve never used iTunes. Do you need it? Maybe you don’t even know what iTunes is! In this article, we will discuss how you can use Apple’s free software to backup, update and wipe your device. Strap in for some iPhone Basics 101! Let’s sharpen those pencils…

If you’re the proud owner of an iPhone, iPod or iPad, you should have iTunes installed on your home computer or laptop. Why is this necessary? Without iTunes, you don’t have access to many of the functions of your cell phone or tablet. Using your iPhone without iTunes is kinda like wearing your shoes without socks. What’s more, iTunes is free software that you can find at www.itunes.com with a quick and easy registration process. Once iTunes is safely installed on your computer, we’re ready to explore the must-have functionality of backing your device up to a computer and removing/restoring your data.

When you first plug your Apple device into your computer with iTunes open, you need to look for an easy-to-miss icon that will appear. Clicking on this icon will open up the options for your iThing to communicate with your computer. Check out the image below for where to find the icon! Please note, the icon may look slightly different if you have an iPad plugged in or if you are running a different version of iTunes (here, we are running version 12.8).

Now that we have clicked on this icon, we have a few basic options to choose from in the main window. Theses options are: Check for Update, Restore iPhone (or iPad or iPod), Back up Now, and Restore Backup. Let’s look at each of these options in detail:

Check for Update

Keeping your iOS (the operating system that runs your Apple product) up to date is important for a number of reasons! Click this button to see if you need to update your phone. A download will need to occur before your device can be updated. Typically takes 10-20 minutes.

 

Restore iPhone

Restoring your iPhone will wipe all data from your device and restore it back to factory settings. This option is great if your device is starting to slow down, if you are selling your phone or if you had a new battery installed recently. Restoring your device will let your phone understand that a new battery has been installed and this step may be necessary to ensure you iPhone is acting properly after our repair. Restoring your phone in this manner will also give you the opportunity to back up your device before the procedure begins.

 

Back Up Now

As advertised, this option backs up your device! On the left hand side (see the smaller red circle in the image), you have the option of backing up to your computer or to the iCloud, which is an online data storage option. We prefer to do both – it never hurts be be extra certain you have all of your data saved in two places!

 

Restore Backup

This option allows you to restore your data back onto your device after wiping it. You may also need this function if you have purchased a new/used device and are looking to transfer your information onto your new gadget.
That’s it! Easy, right? Don’t forget, we have a great sale for nearly all of our iPhone battery replacements for the entire year of 2018. Now you can get your repair, wipe your device and backup/restore your data without breaking a sweat. Pop into GoMobile Repair at our Vancouver location for a quick fix or book your iPhone repair at your place by calling us at 604-700-6049.

Titanium Armour+ Screen Protection

You dropped your precious smartphone and the screen cracked – great. At least you know you can trust GoMobile Repair Vancouver to come to the rescue to fix your cell. But did you know that we can also help you protect your device AND offer insurance against further damage to your glass touchscreen?

Is Your Phone Carrier Ripping You Off?
Every day, we see customers walk into our store with a broken phone (hey, that’s why we exist!). But the real tragedy is that often their phone carriers have offered them insurance “deals” for their phones that fell flat on their face upon making a claim. In order to qualify for these bogus warranty programs, customers generally get slapped with a huge deductible ($200 is the norm) and to top it off, they typically have to pay upwards of $15/month to their service provider in order to qualify for the extended warranty in the first place! And to make matters worse, the phones often have to be sent away for repairs and the paying customer is then left without their device for weeks! Sound familiar?

We heard enough of this nonsense and we decided to see if we could find a better alternative for our clientele…and one that doesn’t leave them in the lurch when their phone breaks!

Introducing Slick Gadget Liquid Screen Protection
GoMobile Repair Vancouver is proud to offer you our findings: a liquid glass screen protector that not only hardens the glass on your shiny new (or old!) smartphone but also includes insurance for further screen damage for an entire year! Sound too good to be true? Keep reading – it gets even better!

Let’s take a quick look at some of the features of this new miracle product.

+ Easy application only takes 5 minutes with a DIY rub-on application.
+ Strengthens the glass on your smartphone up to fifteen times.
+ Can be applied to any screen, regardless of shape, size, make or model.
+ Includes 1-Year warranty from WarrantyLife.
+ Prior repairs via third-party repair shops do NOT void your warranty.
+ Quick registration can be quickly completed on your device in minutes.
+ If you break your phone with the Titanium Armour+ applied, bring your device to us for a quick and FREE repair*

So How Does This Work?
Unlike other manufacturers, Slick Gadget has teamed up with Warranty Life to make a 2-in-1 product that protects AND insures your device in one easy step. The product applies quickly and easily to your phone’s glass digitizer. By chemically bonding with the glass of your cell phone, the Titanium Armour+ makes your phone’s screen harder than ever (move over Viagra)! A simple registration process that you can complete yourself with the Warranty Life app found on Google Play or the Apple App Store couldn’t be easier. Once registered, this liquid screen protector gives you the peace of mind that, should you break your screen again, we’ll fix it for you in-store for no extra charge!*

We are currently offering two flavours of this revolutionary new product: The first covers you to up to $100 for a repair of the screen on your phone – this option retails at only $39.99! The other option has unlimited value towards the cost of the repair to your damaged screen (Samsung Galaxy owners, we’re looking at you!) and is only a meager $79.99. Considering most liquid or glass screen protectors are $25-30 without insurance options, you’re really only paying an extra $10-40 to rest easy with one year with of coverage. Plus, factor in the insane cost of some screen replacements out there and you could literally be saving yourself hundreds of dollars on your next “whoopsie” moment.

The best part is, if you do have the misfortune to break your device with the Slick Gadget Titanium Armor+ applied, you don’t have to be without your phone for weeks on end. Simply come into our shop and we’ll fix it up for you lickety-split with no deductible to pay out.

Come into our botique storefront at 245 W Broadway Vancouver today to get your slick gadget protected with the Slick Gadget Titanium Armour+!

*The Not-So-Fine Print
Warranty Life requires that your smartphone not be broken before this product is applied. Registration must be completed within 30 days of purchase. Repair turnaround in our storefront, although typically very quick (within 2 hours or less), is subject to busy periods and henceforth longer wait times. Furthermore, if your phone is not common like the Apple iPhone or Samsung Galaxy, we may need to special order the part before we can fix your device. We advise phoning us in advance to ensure a quicker turnaround. Please ask our staff whether the $100 coverage or unlimited coverage option works best for your phone. Additional charges may be applied if the damage is not limited to just the glass and/or display or if you have purchased the $100 coverage but have a device that requires a more expensive repair.

 

Is the iPhone X Dead?

If you’re an iPhone X owner, you may have noticed that repairs are expensive and hard to come by. The high-tech OLED display and face-scanning features may be neat, but they most likely hurt your pocketbook more than they helped your day-to-day life! After hearing reports that Apple’s latest and greatest wasn’t selling that well (not to mention, the grumblings of sticker-shock from customers who have seen the repair price tag), we did a little digging into the situation and we were a little surprised by the results…

What the Rumour Mill is Saying
There are analyst reports saying that Apple will stop making the iPhone X this summer when the second-generation launches later this year. The last time this happened was to the ill-fated iPhone 5C! According to KGI Securities analyst Ming-Chi Kuo, Apple would rather stopping manufacturing the iPhone X than lower its price, which could hurt the sale of the newer device.

Direct from the horse’s mouth, Kuo is quoted by MacRumors to say:

“Lowering iPhone X’s price after the 2018 models launch would be a negative to product brand value given 3D-sensing and OLED display are features of the new high-price model. Additionally, to sell the iPhone X at a lower price may have a negative impact on shipments of the new 6.1″ LCD iPhone in 2018. Thus, we estimate iPhone X will reach end-of-life (EOL) around the middle of 2018.”

Analyst Neil Campling, co-head of the global thematic group focusing on technology at Mirabaud Securities, offers oversupply of inventory by Apple’s chip manufacturer, Taiwan Semiconductor Manufacturing (TSMC) and the price of the iPhone X (and repair costs!) as other hints to the killing of the iPhone X.

As expected, there is no date nor any official word from Apple.

In Other Words
If you were hoping to get your iPhone X repair (or just the cell phone itself) at a cheaper price once the next model came out, you might be out of luck. Because of the cost of production, it looks like the first-gen iPhone X wouldn’t actually be that much cheaper to buy than the second-gen, if cheaper at all. We would definitely argue that if this is true, the parts won’t be that much less expensive either.

Don’t Panic
Look, your first-gen iPhone X might become “obsolete” but every piece of technology eventually does (RIP Blackberry Pearl). And let’s be real, your iPhone X is probably just fine and by the time you want to upgrade your phone, the next version of iPhone will have surpassed it anyhow. In any case, we can help you keep your iPhone X protected with cases, screen guards and even have insurance options for if you do break your phone! And if the price does drop on repairs, we’ll be the first to let you know! Here’s hoping the next iPhone doesn’t suffer from the same prices (and crisis!) as the current model.

Own an iPhone X? Need it repaired or want to switch it out if the rumours are true? Perhaps you just want to protect the one you have with a bulletproof case or screen guard? Drop by GoMobile repair and let’s chat.

Save Money! Buy a Certified Used Phone

Need a new phone but can’t wait until your contract is up? Is your cell busted beyond repair but you can’t afford a brand-spanking new replacement? Don’t want to lose your sweet deal with your phone carrier? There are many reasons why upgrading your device might be stressing you out!

But consider this: buying a certified pre-owned phone from GoMobile is just about as good as a shiny new one. And it’s way cheaper!

Advantage of Buying a Pre-owned Device

Not stuck in a contract

For most people, the cost of buying the phone outright is just too much money. You might get a free or low price upgrade to your cell but you have to wait until your 2-year contract is up. If you’re planning to move away or want to keep your options open, this may not be ideal for you. Buying a used phone is a terrific way to upgrade your smartphone with a smaller price tag and no strings attached.

Cheaper than new

Smartphones are about the only technology we can think of that keeps getting MORE expensive over the years. The brand new iPhone X is over $1500 if you buy it outright! And that’s just the entry-level version. When you buy a pre-owned device through us, you’re savinging hundreds of dollars by buying last year’s model. Many of our devices are in mint condition and with our 6-month warranty on your new-to-you purchase, it’s almost like getting a brand new phone at half the price!

Reusing usable electronics

Electronic waste is a growing issue. We’re producing more e-waste than ever before and it’s hurting the environment. With phone cycles lasting only about three years tops with today’s fast-paced technology development, people are disposing of old smartphones at a rapid rate. Buying these used cell phones allows you to do your part in helping keep our world green and keeping electronics out of our landfills and oceans.

Why Buy with GoMobile?

Because we’re the best, duh!

Seriously, though, we are proud of the used and refurbished mobile devices we offer. Every pre-owned device we sell is tested, unlocked, and guaranteed against hardware defects and software locks for six months. That’s double the warranty from most of our competitors, including the Apple store.

GoMobile has a wide range of used cell phones and mobile devices. With new stock every week, we carry all your faves and sometimes hard-to-find devices:

  • Apple iPhones &iPads
  • Samsung Galaxy
  • Google Pixel
  • Nexus 6P and Nexus 5
  • OnePlus
  • And, yes, even Blackberry

Avoid the scary questionable Craigslist buy, drop by our shop and see what we have in-store. Mention this blog post and you’ll get $20 off any regular-priced device over $298 (in-store offer only). Then use that $20 to celebrate how smart you are for buying a pre-owned, world-saving phone.

OnePlus – A Brief History

At GoMobile Repair, we fix just about anything. iPhone screen cracked? We got you. Android boot looping like mad? No problem. That super cool OnePlus cell phone you ordered online? We cover that, too!

OnePlus started in 2013 in China with the goal to design a smartphone that would balance high-end quality with a lower price. They were so certain that they could deliver that they started aggressively advertising their device before it was even out. Even bolder, they compared it directly to seasoned companies like Samsung and Apple. They had wild (and controversial) contests to win a phone. You had to be invited to purchase a phone, you couldn’t just go in and buy it. OnePlus was creating mad hype around their not-yet-released phone.

OnePlus’ first product, the OnePlus One, or the “Flagship Killer”, was released in 2014 and shocked everyone when they were able to deliver on their bravado. Reviews were coming in and while it wasn’t a perfect device, they proved themselves to be a contender to the usual heavyweights. And at a fraction of the cost – the OnePlus was priced at $299 USD and $349 USD for the 16 GB and 64 GB models.

Now, if you’re thinking this company is too good to be true, you’re right in some sense. Aside from the contest controversy, they have not been without their hiccups. Customers claimed that getting through to customer service was a nightmare and there have been other claims that warranties were not being honoured. It’s fair to say that they’re still working some kinks out.

They’re motto is “Never Settle” and they’re all set to release a eighth version of their phone, the OnePlus 6 on May 16, 2018. Unfortunately, this phone, like all OnePlus devices, aren’t available in store. Yet. But it looks like enough of you have been able to get your hands on them because we’ve been repairing them like crazy!

Repairs! That leads us to another strong advantage of the OnePlus phones. Because they’re inexpensive, they’re also cheaper to repair than most Android and some iPhones. In fact, most repairs at GoMobile for the OnePlus are $99-$125. So, if you’ve managed to get your hands on one of these sought after devices, bookmark this page should you ever need a date with a repair shop. We can be your plus one!

Are Cheap Phone Charge Cables a Bad Idea?

You like a deal. We like a deal. Who doesn’t like a deal? But buyer beware when it comes to your smartphone charge cable accessories – sometimes you get exactly what you pay for!

Charging cables and mobile accessories are a hot item and often cost more than we think they should. This leads us to seek out a steal of a deal. An iPhone Lightning cable for $10? A Samsung 8 USB-C fast-charging cable for $5? Tempting, we know. But as a recent article from CBC points out, these electronic deals are often too good to be true. They are often uncertified, not meeting national or provincial safety codes. Worse, they can start fires, leading to far bigger problems that an overpriced charger.

As a Vancouver mobile repair shop, GoMobile has seen countless issues arising from cheap knockoff or no-name charging cables and wall adapters. We have literally seen devices go up in smoke due to shoddy workmanship. That crazy sale on your $3 cable may have been hot, but so was your iPhone when it caught on fire!

Here’s some tips on how not to get burned by charging your phone safely:

Only use chargers specifically built to charge the device

The charger that came with your device should obviously be the number one choice to charge your device. If it dies, your best bet is to get a replacement from a certified manufacturer. Avoid cheap cables from convenience stores and Richmond Night Markets!

Look for certification codes on electronic device

That knock-off won’t have the certification code on it and that’s your first hint that it’s not the real deal. Health Canada has a list of popular non-certified electronics to avoid and the certification codes you should look for. Bookmark it for when you’re online shopping for easy cross-checking.

Never, ever, ever use a damaged charger

It’s a hazard and chaos just waiting to happen. And if you somehow “must” use that cheap or damaged cable, use it during the day when you can monitor it. Avoid charging at night at all costs or you might not see sparks until it’s too late.

It isn’t just online shops that sell the shady cables and other electronic gadgets. Many kiosks and “reputable cell phone repair shops” also sell the fake or low-quality goods. GoMobile Repair only sells certified electronics and accessories for your mobile device. We make sure that you’re getting the best quality products at the best price. Come visit us at our shop to get your high-quality brand-name cables and charging accessories or ask our mobile technician to see our wares when you book a repair at your location.

Our Cell Repair Shop Now Open Sundays!

Your prayers have been answered! After a short stint in hibernation mode, the holy church of phone repairs is now open for business on Sundays once more. We love helping people in need (of a smartphone repair) so we couldn’t be more excited that GoMobile Repair is able to extend our services to be available seven days a week again. Hallelujah!

If you need to book a repair at your location, please note that this luxurious at-home service is still only available on weekdays. Call us to book an appointment at your place or just mozy on up to ours at 245 W Broadway Vancouver where we can typically have your phone back in your hands within an hour or two.

Sunday service operates from 12 noon to 5pm. If you want your electronic device repaired and returned on the same day, we suggest coming to visit us as early as possible. Thank you for continuing to support local business! We can’t wait to see you this weekend.

This $10 Device Could Save You $1000’s!

Phone holders for your dashboard aren’t just for nerds (like us) and smartphone enthusiasts anymore! Mounting your iPhone or Android on your dash instead of keeping it in your lap can literally save lives. We’ve all seen phone mounting systems inside people’s cars but more often than not we see people illegally driving while texting instead. No more excuses, Vancouver! Thankfully, GoMobile Repair is your one-stop cell shop for your dash-mounted phone kit needs. Not only can these devices ensure your safety but they are incredibly affordable as well!

Phone Holder

Still not convinced? Keep reading.

It’s one month into ICBC’s Distracted Driver campaign and we’re willing to bet you know at least one person that got slapped with a hefty ticket (or was it you? Shhh, your secret’s safe with us). We won’t shame them (or you) because we all know better and that $368 fine is punishment enough. No call, text or email is so important to put your life or the lives at others at risk. Furthermore, if you get caught twice within three years, you can get slapped with up to a $2000 fine! Ouch.

The Rules

Since 2010, the use of cell phones while driving in Greater Vancouver has been, and still is, illegal. Did you know that this also includes while you’re stuck in traffic or at a red light? The police have upped their patrol and stories are aplenty of those who got busted while in snail pace traffic.

Tips to Avoid Getting Ticketed

The obvious advice is to to leave it alone until you get to your destination but juuuuuust in case you can’t, use these tips to help you out:

  • Use a hands-free, dash-mounted smartphone holder if you need to use your phone in the car. Great for getting directions while using Google Maps or listening to music. Check out our shop for our line of hands-free car accessories for your cell phone. Yours for as low as $10. Cheap!
  • Turn your phone off or switch to airplane mode to avoid the temptation to cave when you get a call or notification. Out of sight, out of mind!
  • You trust your friends, right? Get your passenger to take on phone duty.
  • Pull over! And no, stop lights and stop signs don’t count. You’re still in the danger zone of being a distracted driver and getting a ticket.
  • Load up on podcasts or music playlists for those long traffic jams to keep your mind active and hands off your phone.

But Every Call IS Important!

Okay. We get it. It’s hard to ignore that incessantly ringing mobile! So, if you must answer every call, drop by GoMobile and we’ll help you set up your device to have a safe hands-free experience while on the road. We are currently selling the Naztech MagBuddy mounting system line of products to help you legally use your device while driving. Just remember, that mounting your phone on the dash of your car doesn’t mean you can text message people, play games or use Facebook! When you use a phone holder in your vehicle, stick to calls, music and maps – stay safe out there, Vancouver.